Today’s business sector has seen a rise in the popularity of virtual phone numbers because of the demand for effective customer support services. There are many components of providing customer support services using virtual phone numbers, but communicating effectively with customers is becoming important. Before purchasing a virtual phone no, you should know how you can empower your business communication using it. This article explains the features that help you empower your business communication using a virtual phone number.
Business phone system options
Virtual calling is a good option and works well for many companies. Making outgoing calls to your team, clients, and customers is as simple as using inward dialing to accept incoming calls. A distinctive caller ID will allow you to keep a professional appearance, and if necessary, you can choose to hide your caller ID.
Your sales and support team members can make and receive business calls using their current cell phones without setting up their office phones at home. You can also schedule your virtual phone number’s business hours. Customers won’t be able to see the private number of your employees, even if they use their own phones for business calls.
Voicemail system
Voicemail is easy if you use virtual phone numbers. This is a feature that most VoIP and virtual phone system providers will include by default. Depending on the provider, you can change the voicemail settings. To ensure you never miss a message, you can even set up voicemail to email notifications.
Choose the best virtual number provider in India for your remote and hybrid support teams.
Call forwarding and routing.
With a cloud control panel, virtual phone numbers also simplify setting up call-forwarding rules. It enables you to send calls to various individuals, departments, or both. You can even configure the system to divert calls outside of business hours to voicemail. Using your web dashboard, call forwarding rules should be easy to set up and customize for your company.
Transferring calls operates in the same way as using conventional phone numbers. It will be possible for you to direct calls to a certain number, individual, voicemail box, or sector.
Texting (SMS and MMS)
Business communication still heavily uses omnichannel options like SMS and MMS. SMS has been trusted and is still extensively used by businesses despite the growth of data-based messaging apps.
Virtual business phone numbers lacking SMS and MMS options trail behind others, much as it is impossible to envision a smartphone without messaging capabilities. Factors like this improve a virtual number system’s operational efficiency.
In the business world, having a virtual phone number for SMS also improves internal and vertical communication. Therefore, ensure your service provider offers messaging while weighing your options before purchasing a virtual phone number for SMS.
Individual and shared business phone numbers
In the modern corporate world, virtual phone no are unavoidable. Cross-functional teams in a company need to be able to share free virtual phone numbers with ease. Communication barriers between teams can be removed by having corresponding corporate virtual mobile numbers shared. For highly interdependent teams like sales and support, an easily shared virtual phone number improves corporate performance and facilitates better business communication.
Auto attendants
The auto-attendant option is one of the best features of virtual phone numbers. With an auto attendant feature, companies can provide incoming callers with personalized greetings and an easy-to-use automated menu.
You only need to connect callers to the correct person the first time around through a simple phone menu. The auto attendant will help you skip the need for manual call routing. This costs less time and money for your business than paying an internal receptionist to handle all of your call routing.
Highly configurable versions of auto attendants are usually included in the most basic commercial phone service packages. However, they can be found with both virtual and more conventional business phone solutions.
IVR support and individual extensions
With Integrated Voice Response (IVR), calls are answered by an automated system according to a pre-programmed script. This tried-and-true method reduces expenses while reducing human workload. Determine whether your service provider offers IVR support if you intend to get a virtual phone number.
Final thoughts
As customer support demands rise, it becomes increasingly important to grow your business. For your company to be supported, your virtual Indian phone number provider must also offer extensions. Do your research and stay updated with the communication techniques to stay competitive.